Hosted vs On-Premise Phone System: Which One to Choose?

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Introduction Effective communication is essential for businesses to thrive and adapt. Choosing the right phone system can significantly impact collaboration and overall efficiency. In this post, we’ll explore two primary options: hosted (cloud-based) phone systems and on-premise (traditional PBX) systems. Our goal is to help you determine which system aligns best with your organization’s specific [...]

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Reboot Your Network with Ryan Recapped: Proactive Problem Management

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This month’s webinar is all about proactive problem management. Ryan Harris, our Director of Service Delivery, discusses the differences between incident and problem management and how you can proactively monitor your network to prevent recurring issues. What is Problem Management? Problem management is a process aimed at identifying and managing the root causes of incidents

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IT Service Desk vs IT Help Desk – A Thorough Comparison

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Introduction The distinction between an IT Service Desk and an IT Help Desk can significantly impact your organization's efficiency and effectiveness. Understanding these differences is crucial for choosing the right solution to meet your IT needs. This blog will help you navigate the complexities of IT support and decide which option aligns best with your

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Streamlining Your Microsoft Renewals with the New Commerce Experience (NCE)

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When Microsoft launched the New Commerce Experience (NCE), the goal was clear: help clients reduce costs through long-term commitments and simplify licensing processes within the Cloud Solution Partner (CSP) program. This initiative enhances flexibility for partners managing Microsoft services, making it easier for clients to oversee subscription renewals, manage seats, and schedule subscription changes. As

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What is CCaaS? – A Thorough Guide

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Introduction In today’s fast-paced business environment, staying connected with customers is crucial. Enter Contact Center as a Service (CCaaS)—a revolutionary approach to managing customer interactions. CCAAS refers to a cloud-based model where businesses use a provider’s infrastructure to handle customer communications. Unlike traditional contact centers that rely on on-premises hardware and software, CCAAS leverages cloud

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Managed Endpoint Protection and Its Advantages for Your Business

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Introduction Cybersecurity threats are evolving rapidly, targeting businesses of all sizes with increasing sophistication. These threats, ranging from malware and ransomware to phishing attacks, pose significant risks to your organization's data and operations. One essential aspect of a robust cybersecurity strategy is endpoint protection. But what exactly is managed endpoint protection, and why is it

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Cloud Network Monitoring – What is it and Why is it Important?

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Introduction In the modern business landscape, cloud computing has become a cornerstone of IT infrastructure. Organizations are increasingly relying on cloud-based solutions to store data, run applications, and manage critical operations. With this shift, ensuring that these cloud networks run smoothly and securely has never been more important. This is where cloud network monitoring comes

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Jammin’ with James Recapped: The Modern Workplace Approach to MDM/BYOD

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In this month’s webinar, James Golden, Plow Networks’ Director of Technical Development, discusses the differences between BYOD and MDM policies. In this article, you will learn about enrollment types for Apple and Android, which will help you determine what type is best for your business. To start, here are some definitions: BYOD: Bring Your Own

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The Impact of Microsoft Co-Pilot on Data Access and Security for Businesses

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Introduction Microsoft Co-Pilot has emerged as a game-changer for businesses. As a powerful tool integrated into Microsoft’s suite of applications, Co-Pilot promises to redefine productivity and efficiency. However, with its advanced capabilities come significant implications for data access and security. In this blog post, we’ll delve into what Co-Pilot is, its impact on data access

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