Frequently Asked Questions

Microsoft 365

How do I open a support ticket?

You can open a support ticket by sending an email with your question(s) to You can view our full support process here.

How do I add/remove licenses in my tenant?

You can assign licenses to user accounts either individually or automatically through group membership in our Admin Portal.

You must assign a license to user accounts so your users can access Microsoft 365 services, such as email and Microsoft Teams.

Note: you can only add or remove license types that currently exist in your tenant. If you need to add a new license type, please contact support.

How do I add license types that don't already exist in my Admin Portal?

If you need to add a new license type, please open a ticket by contacting support with details on the license type and quantity you wish to provision.

I want to learn more about the Microsoft CSP Program.

Learn more about Microsoft’s CSP Program here.

I want to learn more about other Microsoft solutions you offer. Who can I speak to?

You can make an appointment to chat with one of our Microsoft 365 experts through our bookings page.

What other Cloud Solutions do your offer?

Learn more about MercuryPath® and our Cloud Solutions here.

Microsoft Teams

What is Microsoft Teams?

Microsoft Teams is a chat and collaboration platform where all conversations, meetings, files, and notes can be accessed by team members in one place. This is an evergreen service that is continually evolving and developing.

How do I get Microsoft Teams?

Teams is included with Microsoft 365 business and enterprise plans.

For mobile devices, go into the Apple App Store (for iOS devices) or the Google Play or Samsung App Store (for Android), and search for Microsoft Teams.

Can I collaborate with people outside of my organization in Teams?

Yes!  A team owner in Microsoft Teams can add and manage guests in their teams via the web or desktop. Anyone with a business or consumer email accounts, such as Outlook, Gmail, or others, can participate as a guest in Teams with full access to team chats, meetings, and files. Only people who are outside of your organization, such as partners or consultants, can be added as guests. People from within your organization can join as regular team members.

What is the maximum number of attendees in Teams meetings?

250 (right now)

Where can I get information on how to use Microsoft Teams?

Set up a call with one of our Microsoft experts to learn if Microsoft Teams is the right solution for your business.

Microsoft 365 Business Voice

What is Microsoft Teams calling?

Microsoft Teams Calling refers to the capability of people to make and receive calls in Microsoft Teams. Microsoft 365 subscriptions including Teams Calling from one Teams app to another Teams app. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on like Microsoft 365 Business Voice or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

What is a Microsoft Teams Calling Plan?

A calling plan provides users with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Business Voice or can be added onto Microsoft 365 E5.

What is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cloud-based phone system built for small and medium-sized businesses. It enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams.

What's included in Microsoft 365 Business Voice?

Business Voice includes a phone system, a domestic calling plan, and audio conferencing.

Where can I learn about Microsoft 365 Business Voice?

You can learn how to plan, set up, and use Business Voice by chatting with one of our experts.

Can I use my existing phone numbers?

Yes, you can transfer your phone numbers from your current service provider.

What phones are supported?

Microsoft 365 Business Voice is experienced through the Microsoft Teams apps. Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems.

Still have questions?