Keep mission-critical systems running smoothly with AssistPath®.
Finding the right support for your infrastructure can be challenging, especially if you’re managing global teams with a mix of modern and legacy technology across dozens of vendors. We believe your focus should be on transforming your business instead of managing operations.
IT HELP DESK
Get round-the-clock support so you can continue running your day-to-day business.
Our 24x7x365 Client Support Center helps your team fix problems fast, so your business has more time to focus on innovation. We’ll help you increase efficiency and improve IT service levels while simultaneously controlling costs.
Businesses that enable their IT staff be more effective at solving employee problems.
WE'RE HERE TO HELP
Frequently asked questions
What are your core hours of support?
Our full help desk support hours are from 7am to 7pm coast to coast (6am to 9pm CST). We also offer after hours Tier 1 support as a bolt on service.
What are the core applications you support?
We specialize in the support of Microsoft 365, MacOS, Windows OS, iPhone, and Android.
What is your ticketing workflow?
We receive tickets via automated alerting, email, phone, or our support portal, which are then triaged and assigned to the appropriate resort for resolution, escalating where necessary and abiding by our service level agreements. You can view our full process here.
Do you offer reporting capabilities?
Yes, we offer the option for monthly, quarterly and live reporting on our performance metrics and goals. If you’re looking for more information on our reporting capabilities, contact us.
Can you manage Mac and Windows together?
Yes! Learn about our Mac and PC support here.