Managed Services Archives

Understanding the basics of hybrid managed services

The IT ecosystem has shifted from a one-stop on-premises data center to a vastly distributed landscape of clouds, hosted services, hybrid solutions, etc. While it is possible to manage some of the IT services internally or completely outsource the job, in the long run, it puts surmounting pressure on internal IT teams, stunting operations and …

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What is ITIL? Your guide to the IT Infrastructure Library

Thought Leadership

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT Service Management (ITSM) can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change. View our IT supportWhat's the purpose of ITIL? ITIL focuses on automating processes, improving service management, and …

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The hows, whys and benefits of employee-choice programs

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What is employee choice program? Traditionally, employers purchased work devices, stored them until new employees needed them, and then deployed them all at once. With an Employee Choice Program, employers offer their employees a chance to choose their work devices. Many businesses offer this choice to both the new joiners and employees looking to refresh their …

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What are managed IT services?

Thought Leadership

Virtually every business today needs someone to manage IT for operations to run smoothly. From computers and phones to networks and passwords, there are many moving parts that keep businesses running and their data safe. But many don’t have the time, talent, or money to keep IT tasks in-house. That’s where IT managed services come in. View our …

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Is outsourced technical support right for your business?

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Signs you should outsource your technical support As a business owner you wear many hats, but at its core, your main job is to provide value to your customers’ lives. With that comes a responsibility to help your customers if your product or service is defective, incomplete, or just plain confusing. This is where technical …

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How a network maintenance plan could improve your business

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The benefits of excellent network maintenance As your business grows and expands, the challenge of setting up and maintaining a fully functioning computer network becomes increasingly complex. Advancements in technology have brought with it a range of new gadgets, software packages and connection platforms that require access to advanced network capabilities. In order to realize …

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Does your business’s network design need an overhaul?

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Is it time to rebuild your network from scratch? Just when you think you’ve got a pretty good system worked out, advancements drive you towards new acquisitions just to “stay in the game.” Before you know it, your system has slowed, and you are overwhelmed. Frustration sets in, and you start to think that maybe …

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Top 7 considerations when choosing an SD-WAN vendor and platform

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Making the right decision now leads to long-term success Even as we navigate the ongoing challenges of the COVID-19 pandemic, SD-WAN adoption continues to accelerate at a breakneck pace. In fact, with fewer (or no) employees in branch sites for the time-being, some enterprises are accelerating deployments. Why? Many now recognize that WAN transformation is …

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Questions to ask your Managed Service Provider

Thought Leadership

In the digital age, many businesses are finding that maintaining their IT infrastructure is an overwhelming challenge. There are no aspects of the business that do not depend on a properly functioning IT infrastructure. The increasing complexity of that infrastructure has naturally led to outsourcing IT management and monitoring to companies that specialize in keeping …

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The perils of downtime during a pandemic

Thought Leadership

The Impact of Coronavirus on the Network As the world deals with containing the COVID-19 pandemic and companies switch to work-from-home policies to reduce risk to their employees, the need for highly reliable internet connectivity is more important than ever. Internet traffic has hit record levels, according to recent reports, resulting in a significant increase …

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