The challenge: security and scalability
The approach: discovery, MDM, RMM
"Our goal is to give our customers peace of mind when it comes to the devices they have in their environment – regardless of whether a device is a Windows desktop computer, a Mac laptop, an iPhone or an Android tablet. Our customers need to know that all their devices are secure, up to date and configured to be used effectively – and through our partnership with Jamf, we can do that flawlessly.” – Bryan Link, EVP of Products & Services
Delivering a seamless employee experience, regardless of the OS.
Empowering scale at a rapid rate.
Ongoing support and reporting.
As the company continues to grow and add more user devices to their lineup, our support team is trained on both Windows and Mac OS to support their team’s Tier 1 and Tier 2 support issues. We have in-house Apple, Windows, Jamf and Datto/InTune specialists on hand to resolve their support issues.
The company utilizes our 7 to 7 support with Tier 1 after-hours services for ongoing guidance and endpoint management. This means our team continuously monitors their devices for antivirus management, patch management, end-user device management and software management.
The company has access to all this management information through reporting dashboards. They can use these custom dashboards to check whether their devices are in or out of compliance. If a device is out of compliance, our team remediates the issue and helps to advise advise and enable the company to move forward. The company can also view their service levels and performance goals, software standards and more on their reporting dashboard.