The Future of IT Support: 8 Trends to Watch For in 2025

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Introduction The evolution of IT support has been nothing short of transformative. From the early days of basic troubleshooting to the current era of sophisticated AI-driven solutions that aid the implementation of a cloud migration service, the journey of IT support has been marked by innovation and adaptation. From harnessing the power of the internet for

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What is Patching in Networking and How to Prevent Device Vulnerabilities

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Introduction Cyber-attacks are among the most prominent issues affecting businesses in the digital age. With increased digitized assets and cloud-based data storage, protecting your devices is more crucial than ever. Network patching is a critical method that organizations use to secure devices and networks from vulnerabilities. An effective patch management system protects sensitive data by

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Top 10 Benefits of Hosted VoIP for Growing Businesses

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Introduction Hosted VoIP is a cloud-based telephony solution that uses the internet to facilitate voice, video, and data communications rather than relying on traditional phone networks. Users access communication features through the provider’s hosted platform, bypassing the complexity of managing in-house telephony systems. Hosted VoIP solutions typically include advanced features like call forwarding, voicemail transcription,

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IT Procurement Process: Complete 9-Step Guide

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Introduction IT procurement is the systematic process by which organizations evaluate, acquire, and manage technology resources and services to effectively meet their business needs. This process involves a series of strategic activities, including identifying technology needs, conducting market research, selecting vendors, negotiating contracts, and managing the lifecycle of IT assets. A well-executed IT procurement process can

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Reboot Your Network with Ryan Recapped: Incident Severity

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Introduction In this month’s webinar, Ryan Harris, our Director of Service Delivery, defines the different incident severity levels and their impacts on your network. He shares best practices for responding to and remediating Severity 1 Incidents, the most critical incidents in networking. What Are Incident Severity Levels? Incident severity levels categorize the impact and urgency

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Managed Helpdesk Services: What They Are and Why They’re Important for Businesses

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Introduction Managed helpdesk services are outsourced IT services that assist a business’s employees with technology-related technological issues or questions. By outsourcing these services, IT professionals can focus on core business activities and let a managed helpdesk team handle smaller, more technical issues.    As technology becomes more central and critical to all business operations, organizations must

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Navigating the Divide: Microsoft 365 Enthusiasm vs. License Waste

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Microsoft 365 License Optimization Tips Recent reports (2023) show that Microsoft has over 400 million active users globally in consumer and business segments. Many of these users are likely businesses, as Microsoft 365 is the standard productivity suite for companies. The U.S. is a significant market for Microsoft. Research shows that around 60% to 70% of companies in

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Managed Network Services: An Introduction

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Introduction Managed network services (MNS) are IT services a third party provides for managing the infrastructure, software, and technical support required to operate an organization’s network. With the rise of remote work, multi-cloud computing, and data-driven decision-making, organizations increasingly rely on efficient and secure network infrastructures to operate business seamlessly. Because of this, the importance

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