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What is ITIL? Your guide to the IT Infrastructure Library

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ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT Service Management (ITSM) can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change. View our IT supportWhat's the purpose of ITIL? ITIL focuses on automating processes, improving service management, and [...]

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The hows, whys and benefits of employee-choice programs

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What is employee choice program? Traditionally, employers purchased work devices, stored them until new employees needed them, and then deployed them all at once. With an Employee Choice Program, employers offer their employees a chance to choose their work devices. Many businesses offer this choice to both the new joiners and employees looking to refresh their

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UCaaS vs. CCaaS: Choosing what’s best for your business

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What is the different between UCaaS and CCaaS? The battle between on-premise and cloud services had already been won, and the cloud came up on top. Now, it's no longer a question of choosing between on-premises vs. cloud, but rather, which cloud communications platform is better for your enterprise. This leads us to one of the dilemmas many businesses face today. Which is

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What is network architecture?

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An easy guide to network architecture Network architecture refers to the way network devices and services are structured to serve the connectivity needs of client devices. Network devices typically include switches and routers. Types of services include DHCP and DNS. Client devices comprise end-user devices, servers, and smart things. Explore our solutionQuestions & Answers Why are

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What is network management?

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Minimizes costly network disruptions Network management is the process of administering, managing, and operating a data network, using a network management system. Modern network management systems use software and hardware to constantly collect and analyze data and push out configuration changes for improving performance, reliability, and security. Explore our solution Benefits of Network Management It

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Meeting backup requirements for cyber insurance coverage

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Understand the changing cyber insurance landscape The prevalence of ransomware has had a devastating impact on businesses over the past few years, with insurance underwriters seeing increasingly large ransomware payouts. As a result, some core cyber security hygiene fundamentals are being required by insurers to qualify for coverage. Find out if your business would qualify

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Applying for cyber insurance? Here’s what you need to know

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Everything you need to know to apply for cyber insurance and protect your business against cyber threats In today’s business environment, there are many cyber risks that could put your company’s computer systems or valuable data in jeopardy. Ransomware, cyberattacks, and breaches of security are on the rise and more consequential than ever, and cyber

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How to set up a conference call in Microsoft Teams

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Setting up a conference call with Microsoft Teams As more employees, educators, and students work remotely, staying connected is more pivotal than ever. Microsoft Teams makes it simple to setup conference calls with your colleagues and clients. In Microsoft Teams click on Calendar. Click on 'New Meeting' on the top right of your window. Fill

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