End User Support
Keep mission-critical systems running smoothly with AssistPath®.
Finding the right support for your organization can be challenging, especially if you manage global teams with a mix of modern and legacy technology across dozens of vendors. Our 100% North American-based team seamlessly extends to your IT support team. We support Windows, Mac, iOS, and Android devices, ensuring comprehensive coverage to meet your diverse needs. Our approach to user support services prioritizes quick resolution, user satisfaction, and minimizing downtime.
Our IT end user support is designed to empower your organization by addressing your team’s needs effectively and promptly.
Trusted by teams at
We ensure an impeccable user experience
On an average day, we respond to routine issues, isolate and troubleshoot more complex problems, determine when to escalate cases, and act as a liaison between your end users and higher-level support and infrastructure teams. With our expertise, we make complex support processes simple, bridging gaps between various user environments and maintaining seamless operations.
IT HELP DESK
Get round-the-clock support so you can continue running your day-to-day business.
Our IT help desk service is tailored to optimize user productivity and keep your operations stable, whether it’s day or night. Our 24x7x365 Client Support Center helps your team fix problems fast, so your business has more time to focus on innovation. We’ll help you increase efficiency and improve IT service levels while controlling costs. From troubleshooting to proactive monitoring, our end user support services deliver consistent, high-quality assistance.
ENDPOINT MANAGEMENT
Protect your end users and their devices from cybersecurity threats.
Endpoint management is essential in today’s digital landscape, where new devices are integrated daily. Businesses are connecting new and different types of endpoints to their environment every single day. Meanwhile, the sophistication of cyber attacks continues to rise, making it more difficult to ensure the security of all endpoints. We utilize advanced tools to automate processes, keep endpoints secure, and protect sensitive data. By choosing our end user services, your organization stays ahead of potential threats.
DEVICE CONFIGURATION
Push device control and give a better experience to workers.
Our end user services include streamlined device setup, making it effortless to manage configurations on a large scale. Get your company’s new devices configured and settings tailored to specific needs in a snap. With our device configuration, it’s as easy to manage hundreds of devices as it is one. Whether it’s deploying software updates or managing permissions, we simplify device administration and enhance overall productivity.
“Our company has worked with Plow [Networks] for a couple of years now and they have helped us roll out Mobile Device Management to our 170+ remote workforce. The Plow team have been very helpful, flexible and proactive to help us get to the best outcomes. Highly recommend them to others, especially if you’re fully remote.”
Chief Technology Officer at Tithe.ly
WE'RE HERE TO HELP
Frequently asked questions
What are your core hours of support?
Our full help desk support hours are from 7am to 7pm coast to coast (6am to 9pm CST). We also offer after hours Tier 1 support as a bolt on service.
What are the core applications you support?
We specialize in the support of Microsoft 365, MacOS, Windows OS, iPhone, and Android.
What is your ticketing workflow?
We receive tickets via automated alerting, email, phone, or our support portal, which are then triaged and assigned to the appropriate resort for resolution, escalating where necessary and abiding by our service level agreements. You can view our full process here.
Do you offer reporting capabilities?
Yes, we offer the option for monthly, quarterly and live reporting on our performance metrics and goals. If you’re looking for more information on our reporting capabilities, contact us.
Can you manage Mac and Windows together?
Yes! Learn about our Mac and PC support here.
Our partners that help us get the job done for you.
