Your network needs to be fast, as well as able to support the increasing demands of end users, process large volumes of data, and quickly run, update, and deploy applications that keep your business running and support future growth.
Give your organization dynamic applications, better experiences and improved customer outcomes by choosing an Internet connection designed for performance, security, reach and flexibility.
Plow Networks monitors your network to function properly and meet the needs of your users. We ensure that the network is available when needed, secure from unauthorized access, and capable of handling the expected volume of traffic.
locations supported
hours of network support per month
devices supported
We constantly look ahead for things like system upgrades and security vulnerabilities, and perform ongoing analysis to identify and remediate weak spots and enhance your network reliability.
We monitor all networking components like routers, switches, firewalls, servers, and VMs for fault and performance and evaluate continuously to maintain and optimize their availability.
Firewalls are often the first line of defense in safeguarding a business from malicious threats. Our team manages, monitors, and offers 24/7 support to ensure your firewalls provide robust security.
Learn how a single trusted advisor can bring simplicity and strategic advantage to your business.
We offer three tiers of support coverage: Standard, Extended and Comprehensive.
| COVERAGE TIER | ||
|---|---|---|
Standard | Extended | Comprehensive |
| 8:00 a.m. – 5:00 p.m. CDT Monday – Friday | 7:00 a.m. – 7:00 p.m. CDT Monday – Friday | 24x7x365 |
| NO HOLIDAYS | NO HOLIDAYS |
We offer three levels of service: Essentials, Preferred, and Advantage. Here’s what’s included:
| SERVICE TIER | |||
|---|---|---|---|
| Essentials | Preferred | Adventage | |
| Service Delivery Management | ✓ | ✓ | ✓ |
| Quarterly Business Review (“QBR”) | – – | ✓ | ✓ |
| IT Policy Management | – – | – – | ✓ |
| Lifecycle Management and Procurement Support | – – | – – | ✓ |
| Service Desk – – – 7×7 | ✓ | ✓ | – – |
| Extended Service Desk – – – 7×7 | – – | ✓ | Available* |
| Comprehensive Service Desk – – – 24x7x365 | – – | Available* | Available* |
| 24×7 Device Monitoring | ✓ | ✓ | ✓ |
| Proactive Device Management | ✓ | ✓ | ✓ |
| Firmware/Software Management | ✓ | ✓ | ✓ |
| Configuration Management and Archival | ✓ | ✓ | ✓ |
| Plow Networks Customer Portal | ✓ | ✓ | ✓ |
| Auvik Portal Access | – – | Available* | ✓ |
| Standard Reporting | – – | ✓ | ✓ |
| Change Management | – – | ✓ | ✓ |
| Device Management | ✓ | ✓ | – – |
| Advanced Device Management | – – | – – | ✓ |
| Moves, Adds, Changes, Deletes (“MACD”) | – – | ✓ | ✓ |
| Problem Management | – – | ✓ | ✓ |
| Dispatch | – – | – – | ✓ |
Advantage Tier clients are guaranteed a 1 hour response time.
Yes. We give you the same access and visibility into your network that we have.
No, all of our employees and tech support staff are based in the U.S.
We pride ourselves on performing beyond expectations every day, so depending on your environment we don’t require you to sign a long-term contract.
We’ll analyze your current infrastructure and provide you with a comprehensive understanding of your existing environment, including recommended improvements such as network consolidation, simplification, or automation.
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