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What is Microsoft 365 Business Voice?

What you need to know about Microsoft 365 Business Voice

With rapid innovations in technology continuing to accelerate rapidly, it has become so crucial for small and medium sized businesses to move with the times. This is even more evident with the recent release of one of Microsoft’s latest innovation: Microsoft 365 Business Voice; designed to align all your telephone systems in one place via Microsoft Teams.

So, what is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cloud-based phone system that makes use of Microsoft Teams to act as a modern replacement for the more traditional phone system. It provides users with the ability to make, receive, and transfer to and from landlines and mobile phones on the PSTN (Public Switched Telephone Network) in Microsoft Teams.

The system is designed for small and medium sized businesses looking to make the shift towards a modern workplace with Microsoft 365. Some of the core capabilities of Microsoft 365 Business Voice include porting numbers, free phone numbers, audio conferencing, setting up of Auto Attendant & Call Queue along with call forwarding. Given the fact that the phone system is part of Microsoft Teams, it already allows any mobile device, desktop or laptop to be turned into a Business Voice phone.

What are the core features of Microsoft 365 Business Voice?

Audio Conferencing 

The audio conferencing feature in Microsoft 365 Business Voice allows you to host conference calls when you are offline or when Microsoft Teams is not available. This gives you greater flexibility for each online meeting with participants of up to 250 people with a specific dial-in number.

Business Level Phone System 

The secure and standard calling features such as voicemail, call forwarding, caller ID and shared phone lines come as part of the Business Voice package. Microsoft 365 Business Voice is delivered from Microsoft’s trusted cloud which adds to the security of the product.

Straightforward Billing & Easy Management Setup 

The best part of Microsoft 365 Business Voice is the fact that businesses are able to save money and time by using a single communication provider. Businesses have greater control of their phone systems from within their admin console in Office 365 so can easily make minor changes if required.

Competitive Calling Plans 

The plans offered as part of Microsoft 365 Business Voice can include domestic minutes to local landlines and mobile networks. You can easily get new numbers or port your existing phone numbers without an additional charge. If you operate overseas you can get international calling plans as an add-on.

Getting started with Microsoft 365 Business Voice

If you are a small or medium sized business looking to get Microsoft 365 Business Voice setup or looking to get Microsoft Teams installed, get in touch with a team of Microsoft experts who will be able to discuss your specific requirements and whether you need some additional consulting to get it up and running.

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About Plow Networks

Plow Networks is a leading IT services provider, connecting businesses to technology since 2012. With deep expertise in network, cloud, and end user support services, we partner with clients to leverage technology in ways that simplify operations and fuel growth. Plow Networks is based in Brentwood, Tennessee.


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