All of the rich calling features included with Microsoft 365 Business Voice, and some.
Plow Voice is a hosted, cloud-based Voice Over IP (VOIP) phone system that works as an integrated voice system within Microsoft Teams. With Plow Voice, you have a fully featured, direct-dial phone system that works on your desktop, smart phone, or approved PBX phone.
✓ Direct dial phone lines, 800 numbers, fax numbers
✓ Soft phone via MSFT Teams desktop/laptop, mobile calling via MSFT Teams IOS/Android app, desktop phone via MSFT Teams-certified PBX devices (Poly and YeaLink)
✓ Individual user features: caller ID, call hold/park/forwarding, number blocking, warm/cold transfer, voice mail w/ transcription
✓ Group user features: call queues, integrated conferencing, hold music
✓ Admin features: Number porting, IVR, E911, routing, local and 800 numbers, fax lines, call logs, analytics/reporting
Benefits of Plow Voice
Simple
Users should have a simple, unified platform for communication and collaboration, including voice
Fully Featured
All the features you’d expect from a corporate phone system
Work From Anywhere
Voice services should be available anywhere that has connectivity (home, office, mobile)
No IT Required
Don’t make us host/support an on-premise solution like traditional phone lines or a legacy PBX
Easy and Intuitive
Users should not have to struggle to figure out how use our phone service, minimal training needed
No Long-Term Commitment
Don’t force us to sign a long-term contract, as we need to be able to easily add/remove users as needed