Keep mission-critical systems running smoothly.

Finding the right support for your infrastructure can be challenging, especially if you’re managing global teams with a mix of modern and legacy technology across dozens of vendors. We believe your focus should be on transforming your business instead of managing operations.

We’re not a call service — we’re staffed with certified engineers and support analysts who serve more than 15,000 users and resolve more than 1,700 tickets per month on both Windows and macOS.

Get round-the-clock support. It’s the peace of mind you deserve while running your day-to-day business.

Our 24x7x365 Client Support Center helps your team fix problems fast, so your business has more time to focus on innovation. We’ll help you increase efficiency and improve IT service levels while simultaneously controlling costs.

From issue to resolution with one partner.

Expert help from the same partner that designed and deployed your solution just makes sense. Even if we didn’t work on your environment, we can support it with a highly trained team that has both broad knowledge and deep technical experience. With more than 30 OEM certifications, we’ll connect you to the right person fast.

24x7x365 support

Streamlined incident resolution

Improved troubleshooting and IT staff experiences

Optimized IT operations

Real-time dashboards for real-time insights.

Real-time support

Single-source accountability

Full visibility

Empower your team with analytics and reporting in web-based dashboards that can be viewed at any time. Our reporting dashboards provide data in real-time, so your data is never stale.

You’ll have access to highly customizable live reporting that includes details on active configuration items, ticket metrics, and more.

Comprehensive support for both PC and Mac systems.

You shouldn’t have to find different IT partners to handle your various desktop systems. Plow Networks is a one-stop-shop for all your Mac and PC needs, including peripherals like monitors, printers, and more.

Whether you use Macs, PCs, or both, your systems require continuous maintenance and attention. Our IT experts are operating system agnostics – we don’t discriminate and will work with your preferences.

Technology Devices

Manage Apple and Microsoft device fleets, while still offering a uniform, platform-agnostic experience to your team.

See how Plow Networks uses mobile device management (MDM) and remote monitoring and management (RMM) to help their customer manage Apple and Microsoft device fleets.

Read the success story

Modern endpoint management to protect your end users and their devices from the latest cybersecurity threats.

With technologies like mobile, IoT and cloud, organizations are connecting new and different types of endpoints to their enterprise environment. Meanwhile, the sophistication of cyber attacks continues to rise, making it more difficult to ensure the security of all endpoints across your enterprise. This is often compounded by the fact that you may not have the necessary skills and expertise to manage endpoint security in-house.

Learn more about endpoint management >>

For small businesses looking to fully outsource IT support, AssistPath Total® is for you.

IT is not your business’s core business, yet it’s critical for your success. Our help desk outsourcing service allows your business to benefit from the most highly qualified, certified and technical staff, so you don’t have to.

Frequently asked questions

What are your core hours of support?

Our full help desk support hours are from 7am to 7pm coast to coast (6am to 9pm CST). We also offer after hours Tier 1 support as a bolt on service.

What are the core applications you support?

We specialize in the support of Microsoft 365, MacOS, Windows OS, iPhone, and Android.

What is your ticketing workflow?

We receive tickets via automated alerting, email, phone, or our support portal, which are then triaged and assigned to the appropriate resort for resolution, escalating where necessary and abiding by our service level agreements. You can view our full process here.

Do you offer reporting capabilities?

Yes, we offer the option for monthly, quarterly and live reporting on our performance metrics and goals. If you’re looking for more information on our reporting capabilities, contact us.

Can you manage Mac and Windows together?

Yes! Learn about our Mac and PC support here.

Ready to improve your IT support?

Talk with a member of our Sales team to learn more.

Keep critical setbacks from slowing your growth.