The cloud can be complex. MercuryPath® simplifies it.

Whether you’re assessing the cloud, comparing cloud applications to legacy IT solutions, or already in the cloud, MercuryPath® can help you execute your cloud strategy to align to your specific project goals and business vision.

Scalability


Cloud solutions enable you to scale up or down your use of materials and products as needed.

Greater flexibility


Support for multiple kinds of devices are built into cloud architecture.

Cost effective


With the cloud, the need for and cost associated with on-premise servers vanish.

Increased collaboration


The way data is stored and shared in the cloud allows teams to connect and work collectively as a team.

We make buying the right telephony solution for your business easy.

Call from anywhere, on any device using Microsoft 365 Business Voice.

Your teams can stay connected with a single phone number across their computer, mobile devices and desk phone.

So what is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cloud-based offering that enables small and medium sized businesses to replace their traditional phone system. Business Voice extends the functionality of Microsoft Teams and enables users to make, receive, and transfer calls to and from the public switched telephone network (PSTN).

FEATURES YOU'LL LOVE

All-in-one communication

Easy and intelligent calling

Delivered from the Microsoft cloud

Call from anywhere

...and more

Anytime and anywhere access and availability is the foundation that UCaaS is built upon.

Unified Communications as a Service (UCaaS) offers a full suite of communication services that support effective and efficient ways to communication and collaborate in today’s business landscape.

So what is UCaaS?

Simply stated, UCaaS is a hosted cloud service that delivers a variety of telecom or communications bundled services over a private or public network. UCaaS provides you all your traditional PBX voice features without the hassle of piecemealing all the disparate components, contracts, and support models yourself.

FEATURES YOU'LL LOVE

PSTN connectivity

Accurate reporting insights

Team messaging

Auto attendant

...and more

Maximize your customer experience investment with a Contact Center as a Service (CCaaS)

A CCaaS offers cloud-based customer experience solutions. Opting for a CCaaS model enables you to purchase only the technology your business needs. That saves both time and money by reducing the need for internal IT resources and support.

So what is CCaaS?

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need. CCaaS solutions are most commonly deployed as a cloud-based CX solution in contact centers.

FEATURES YOU'LL LOVE

Lower upfront investment

Reduced IT staffing

Scalability up or down on-demand

Reduced downtime

...and more

Simplify collaboration and communication with Microsoft 365.

Whether your employees are using a laptop or mobile device, you can have peace of mind knowing they’ve got the tools to help them adapt from wherever they are. They can easily attend meetings online, share files, co-author in real time, and be productive from anywhere with Microsoft 365.

Learn how we manage Microsoft 365 licenses

Cut costs and simplify IT deployments.

With every additional cloud service, businesses can shed pieces of their in-house IT infrastructure, leading to fewer servers, hard drives, network switches, software deployments and more.

Buffkin Baker logo

Buffkin Baker: improving productivity and connectedness with Microsoft Teams

Buffkin Baker transitions to a modern workplace by adopting Microsoft Teams and Microsoft 365 Business Voice with the help of Plow Networks.

Read the Buffkin Baker story

Don't just protect your business, make it resilient.

Reducing downtime and data loss has been a goal for businesses for years. Managing data demand, scale and sprawl while delivering availability is a challenge. The key is being proactive.

RecoveryPath® allows you to backup and restore your data, and back up your applications too. That means you will be back up and running faster than you would with anyone else.

Frequently asked questions

Cloud Services

What security measures do you take?

We support cloud applications that are on Microsoft Azure, which has many built in security measures, but is fundamentally an open protocol platform.

We work with our clients to make sure they have secure access and identity processes in place to prevent unauthorized access to data. We recommend our clients have good security policies and procedures in place around any cloud instances they’re taking advantage of. You can see the security solutions we offer here.

What if the unthinkable happen: a crash, data loss, etc.?

In general, the Cloud is dependable. But if there is an issue, technical problem, outage or something nefarious happens, we recommend our clients have a solid back up and restore solution in place to recover those files. Here’s the solution we offer. 

Can I get more cloud space as my business grows?

Yes. One of they key benefits of the Cloud is that you can scale up as your business grows.

Who will have access to our data?

By definition, we will have some Admin access rights to help manage your cloud infrastructure and the nature of the applications, but our clients maintain control over these rights and are revokable at any time.

Are there security, networking, or setup requirements when using cloud services?

At a minimum, you just need to be able to connect to the Internet. However, having the appropriate bandwidth and good security measures in place to ensure the use of these platforms doesn’t cause problems for you, is better. 

Do you offer any training?

While we don’t offer training classes, we always provide counsel and professional expertise to our clients so their environment is set up for successful management in the future.  

Am I locked into the cloud forever?

In general, cloud relationships are more flexible than standing up your own data center or having a termed contact with a hosted data center. Having said that, there are costs to migrating to a cloud platform, therefore there are switching costs that come with moving from one to another, which you should keep in mind.

How do I get started?

Reach out to us and we will perform a short discovery process to understand what your needs are before we make any recommendations and before we suggest moving your existing applications to a different platform.

Hosted Voice

What are the advantages of Hosted Voice?

There are many advantages to Hosted Voice, but here are some common sentiments we hear from our clients:

  • There is flexibility both geographically and with usage, meaning you can add or subtract users with ease.
  • There are minimal to no upfront costs, and you don’t have to buy handsets if you don’t want to.
  • User adoption is easy because you’re leveraging platforms your users are already using.
  • Because it’s software based, the ability to add particular features you might need for your business is easy, without adding complexity.

Can I cancel my existing phone contracts?

That’s up to you. You don’t need an existing landline or mobile contract to use Hosted Voice. Of course, if your Internet connection is provided through your landline or mobile, you’ll still need that.

I'm moving, can I take it with me?

Yes. Hosted Voice works just the same as it does on a desktop, meaning it’s based on connectivity, not your location.

Will Hosted Voice work in an emergency?

Hosted Voice providers are required to support E911 capabilities. This means when you dial 911, your telephone number and location are automatically sent to the 911 operator during the call. You do not have to do anything differently to use E911.

How long does porting take?

Depending on your business this answer can vary, however porting usually takes 2 to 4 weeks depending on the carrier.

Ready for the future of distributed work?

Enhance adoption of your Microsoft 365 investment.